A free stairlift survey takes 30–60 minutes, involves no pressure, and gives you everything you need to make a decision: exact measurements, model recommendation, and a fixed price. Here is precisely what to expect.
Key Takeaways
- A free stairlift survey carries no obligation — reputable companies do not charge if you don't proceed
- The surveyor measures staircase length, width, angle, and any obstacles
- They will also ask about your mobility needs and physical requirements
- Straight stairlift quotes are provided on the day; curved quotes take a few extra days
- The survey data determines which model is recommended — it is not a sales visit
- You can book a same-day survey and potentially have the stairlift fitted the same afternoon
Is a free stairlift survey really free?
Yes — reputable stairlift suppliers offer genuinely free, no-obligation home surveys. Manchester Stairlifts charges nothing for the survey regardless of whether you go ahead with a purchase. The survey exists to gather the measurements needed to recommend the right stairlift and give you an accurate price; it is a technical visit, not a sales pitch.
You should be cautious of any company that requests an upfront fee to carry out a home survey, or that applies high-pressure tactics during the visit. These are not standard practice among established UK stairlift suppliers.
What happens step by step during a stairlift home survey?
1
Introduction and walkthrough The surveyor introduces themselves, confirms the brief (which floor you need access between, any urgency), and walks through your home to the staircase.
2
Staircase measurements The surveyor measures the total rise (floor to floor height), staircase angle, tread width, and any obstacles — doors that open onto the stairs, radiators, low ceilings, and newel posts. For a straight staircase this takes 10–15 minutes. For a curved staircase, a detailed bend-by-bend measurement or template-taking process adds time.
3
Mobility and needs assessment The surveyor asks about the user's weight, height, mobility limitations, and how they intend to use the stairlift. This determines the right seat height, footrest position, armrest configuration, and whether features like a swivel seat or powered footrest are appropriate.
4
Socket check A standard 13-amp mains socket is required near the top or bottom of the stairs for the charging point. The surveyor confirms whether this is already in place or whether a small amount of electrical work is needed.
5
Model recommendation and demonstration Based on the measurements and your needs, the surveyor recommends the most suitable model. They may bring a brochure or tablet with model specifications and images to walk through.
6
Fixed price quote For straight stairlifts, a firm fixed price is provided before the surveyor leaves. For curved stairlifts, the measurements are processed by the manufacturer and a detailed quote is typically supplied within 2–3 working days.
What the Surveyor Does — Typical Time Allocation Introduction 5 mins Measurements 15–25 mins Needs assessment 10 mins Recommendation + Quote 10–20 mins
What does the surveyor measure on the staircase?
The precise measurements taken vary by staircase type but always include:
| Measurement | Why it matters |
|---|---|
| Total staircase length (rise) | Determines rail length and cost |
| Stair width | Confirms whether a standard or slim-line model is needed (minimum 630mm) |
| Staircase angle/pitch | Affects carriage configuration and whether footrest adjustments are needed |
| Door clearances at top and bottom | Determines whether a folding rail or hinge section is required |
| Obstacle positions (radiators, windows) | Identifies whether the rail needs to navigate around them |
| Power socket locations | Confirms charging point positions |
| Curved bends and intermediate landings | Curved stairlifts only — each bend angle is recorded for custom rail manufacture |
What will the surveyor ask you about your mobility?
This part of the survey is important and should not be rushed. A good surveyor will ask:
- Your weight (to confirm the appropriate weight-limit model)
- Your height (for footrest and seat height adjustment)
- Whether you have difficulty bending your knees (may require a perch/standing seat)
- Whether you can grip a joystick or prefer a paddle control
- Whether a carer also uses the staircase and needs the seat folded out of the way
- Whether the stairlift is for temporary recovery or long-term use
According to 24-7 Healthcare and Stairlift Near Me, the mobility assessment is as important as the staircase measurements — getting the seat and control configuration wrong can make the stairlift uncomfortable or difficult to use safely.
Do you get a quote on the day of the survey?
For straight stairlifts, yes — the surveyor can calculate the rail length on the spot and provide a fixed price before leaving. There are no hidden extras: the price quoted includes the stairlift, rail, installation, and a demonstration.
For curved stairlifts, the surveyor takes detailed measurements back to the rail manufacturer, who calculates the cost of the bespoke rail. A firm quote typically follows within 2–3 working days. The quote will remain valid for 30 days in most cases.
Applying for funding? If you are considering a Disabled Facilities Grant (up to £30,000 in England), an occupational therapist (OT) assessment through your council may also be required. This is a separate process from the supplier survey. The supplier survey gives you a commercial quote; the OT assessment determines whether the council will fund it. Allow 3–18 months for the council route.
Are you committed to buying after the survey?
No. A free home survey carries zero obligation. You are free to take the quote, compare it with other suppliers, and decide in your own time. Manchester Stairlifts does not pressure customers to commit during the survey or impose countdown deadlines on quotes.
If you do wish to proceed, you can confirm on the same day — and for a straight stairlift, potentially have it installed the same afternoon. For more on timing, see our guide: How Fast Can a Stairlift Be Fitted?
How do you book a free stairlift survey in Greater Manchester?
Call 0161 330 5544 or complete the online contact form. Manchester Stairlifts aims to arrange a survey within 24–48 hours of your first contact. Same-day surveys are possible for urgent cases such as hospital discharge. We cover all areas across Greater Manchester including Salford, Stockport, Oldham, and beyond.
Frequently asked questions about the free stairlift survey
Is the free stairlift survey really free with no obligation?
How long does the survey take?
Do I need to prepare anything before the surveyor arrives?
Will the surveyor walk up and down my stairs?
What if my staircase is very narrow or unusual?
Can I book a same-day survey?
Book your free, no-obligation stairlift survey today:
Not sure which stairlift you need?
Book a free no-obligation home survey. A local engineer will measure your stairs and recommend the right lift — usually within 48 hours.